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Pop Deux Balloons LLC

FAQs, Terms & Conditions

 

Frequently Asked Questions

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• Are you licensed? Yes.

• Are you insured? Yes.

• Do you provide Certificates of Insurance (COIs)? Yes.

• Do you deliver and install all balloon arrangements? Yes.

• Can you create custom colors? Yes.

• Can you hang installations from a ceiling or on a porch? Yes.

• Can balloons go outside? Yes — but they will be affected by sun, rain, and wind.

• Do you deliver outside metro Atlanta? We deliver anywhere; delivery fees vary by distance.

 

Booking Process

 

1. Submit an Inquiry

• Complete an inquiry form at popdeux.com/hire-us. A completed inquiry form is required to book.

• The more detail, the better. Please include photos of your event space or setup location.

• Feel free to include inspiration photos — note that estimates are based on your specifications, not on inspiration photos.

• Specify your color palette (be specific about tone and shade — e.g., primary, pastel, light, or dark).

• Know the size of the arrangement and the space it needs to fill. If you're unsure, size up — additional footage can be added and invoiced on-site, at an additional fee. That fee is not waived because the space was smaller or the order larger than expected.

• Need to make a change to an inquiry you've already submitted? Use our change-request form.

2. Review & Accept Your Estimate

• You may make changes to your estimate before accepting it.

• Accept your estimate and pay your deposit as soon as possible — estimates expire after 4 days unless otherwise noted.

• We do not hold dates until a deposit has been paid.

• Once accepted, your estimate converts to an invoice that can be paid directly online.

• Expired estimates cannot be accepted or paid. If your estimate expires, you'll be moved to the waitlist for your date, and — based on availability — may be granted an extension.

3. Complete Your Delivery Form

• After your deposit is submitted, you'll receive an email containing a logistics/delivery form.

• Submit this form as soon as possible to ensure a smooth delivery and installation.

• Your date is not booked until this form is on file — even if payment has been made. Our scheduling process is automated, and orders without a delivery form on file may be skipped.

Short-Notice Orders

• Orders placed with less than 2 weeks' notice are considered short-notice and are subject to a rush/"skip the line" fee.

• Orders with less than 5 days' notice carry a $75 rush fee.

• Helium orders over $160 receive a $30 credit toward the rush fee; orders under $160 are subject to the full $75 fee.

• Short-notice orders are accepted on a case-by-case basis, depending on our ability to guarantee quality service.

Delivery & Installation

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• We deliver throughout metro Atlanta and surrounding suburbs.

• Delivery within the city of Atlanta starts at $75.

• Balloon bouquet deliveries (not installations) occur between 8:00 a.m. and 8:00 p.m., within a flexible 4-hour window.

• Last-minute changes to your venue, location, or logistics are generally not accommodated due to scheduling, but will be considered case-by-case. Any approved change is subject to a fee and may affect your reservation; we are not responsible for delivery or installation issues caused by changes to the agreed delivery window.

Delivery Windows

• All delivery windows are 4 hours, even if a shorter window is selected on your delivery form. Your window ends 4 hours after your selected start time.

• Confirmation emails are automated and reflect the information submitted on your delivery form.

• We do not accept deliveries for installations with less than 2 hours of prep time.

• Short delivery windows carry a high risk of the installation not being completed within the window. We advise against this before booking and are not responsible for incomplete installations in these cases.

• "Exact time" bookings are accepted on a case-by-case basis.

• You'll receive an automated notice 24 hours before your scheduled setup. If you do not receive this notice, your delivery likely has not been successfully scheduled — please call us as soon as possible.

Flexible Delivery

• Flexible delivery allows setup any day up to 3 days before your event, within a wider, more flexible delivery window.

• You still choose a preferred delivery window, and we'll do our best to stay close to it — with the exception of Fridays and Saturdays.

• Consider the accessibility of your space before choosing this option. If your space does not have flexible access, flexible delivery is not a good fit for your event.

Missed or Incomplete Deliveries

• If no one is present or the venue is inaccessible during your delivery window, we will reach out to reschedule and attempt redelivery.

• If the missed delivery window is our fault and you no longer want the delivery (rather than rescheduling for a later time or date), you will be refunded for the items that were not delivered.

Delivery FAQs

• Can my balloons be delivered days before my event? Yes — they'll still look brand new on the day of your event.

• How long does installation take? It varies based on the size of the installation and the install location (ceiling, porch, home, venue, brick wall, etc.). In typical conditions, balloons arrive ready to install, and installation takes about 30–45 minutes per item.

• Booking delivery and installation is a self-service process. It is the client's responsibility to ensure sufficient setup and prep time for their event.

Installation

• We set up and install everything we deliver — from balloon arches to grass wall rentals — so your celebration is ready to go.

• Balloons can be installed several days in advance and will still hold up beautifully on the day of your event.

• Arrangements arrive ready to install, with the exception of fragile add-ons — foil balloons, fringe, certain jumbo or small detail balloons, logos, and text — which are added after the main installation is in place.

• Free delivery and installation is available when you accept your quote the same day it's sent to you, rather than waiting until the next day or until your quote expires. This promotion is intended to encourage prompt booking and is separate from our short-notice/rush fee policy above.

Where We Install

• Indoors and outdoors — on backdrops, grass walls, ceilings, and stages, in garages, clubs, homes, yards, restaurants, condos, basements, rooftops, and more.

Outside Installs

• Check wind and weather conditions for your date before booking an outdoor installation.

• For outdoor rental items, make sure the setup location has level ground.

• Position rentals to aid wind resistance — for example, placing a grass wall parallel to a wall or other structure.

• Our balloons hold up well outdoors and in direct sunlight, but they are still latex and will react to prolonged sun exposure, which can cause some balloons to pop. We do not recommend dark-colored, metallic, or double-stuffed balloons for prolonged direct sunlight.

• Outdoor installations are not eligible for delivery the day before the event. If you select next-day delivery for an outdoor event, your delivery will automatically revert to the day of the event.

Weather Policy

It's your responsibility to check the weather ahead of your event and plan accordingly, especially for outdoor installations. We do not cancel or alter an installation based on a forecast — only in the case of active inclement weather (rain, hail, or snow) at the time of setup. Absent active inclement weather, we will install exactly where you direct us.

Your event venue and setup placement are entirely at your discretion. By booking with us, you understand that we are not responsible for arrangements exposed to rain, fog, extreme heat, or prolonged direct sunlight after installation.

Rain won't pop balloons, but it may cause them to stick together, and it may weaken the grip of hooks or adhesives. Please plan accordingly.

 

 

Orders, Questions & Revisions

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• All orders are placed online through our website. We do not accept new orders or order revisions by phone.

• All revisions, questions, or concerns must be submitted in writing — no exceptions — via the chat on our website, by emailing MyOrder@PopDeux.com (please use your name and event date as the subject line), or through our order form.

• No refunds are issued on booked services, and services already booked cannot be reduced.

• No changes can be made within one week of your event, including changes to the delivery window or venue (see Delivery & Installation above).

Balloon Products

Latex Balloons (No Helium)

• Balloon Garlands — linear latex arrangements in a range of lengths. See our color guide for available options.

Helium Balloons

• Balloon Bouquets & Trees — a mix of shapes and sizes, in mylar (foil), latex, or both.

• Custom Jumbo Balloons — handcrafted phrase, drawing, or pattern print.

• Custom Jumbo Balloons (36") — vinyl phrase, image, or shape.

• Custom Glitter Balloons — glitter inside or outside the balloon.

• Custom Confetti Balloons — confetti inside or outside the balloon.

• Custom Gender Reveal Balloons — typically black balloons filled with paper or mylar confetti.

Rentals: Delivery, Installation & Pickup

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• We deliver, install, and pick up all of our rental items.

• Rental periods are 6 hours. If no pickup time is specified at booking, the best available pickup slot will be assigned automatically.

• You may choose a preferred pickup window when you book. We offer pickup 24/7.

• Please note on your delivery form if your venue has pickup policies that may incur additional cost — such as overage charges or storage fees — so we can plan accordingly.

• Outside of a stated preference, pickups are set on a schedule and completed alongside other deliveries in the area.

Homes, Hotels & Convention-Type Venues

• Pickup timing for these venue types works differently: hotels and convention centers break down their own event spaces and will remove and store rentals ahead of pickup, and homes don't carry the same turnaround urgency as a commercial venue flipping for another event.

• For hotel and convention-type venues, no further coordination is required from you once your event ends — we handle pickup directly with the venue.

• Pickups from homes are completed within 48 hours.

• Pickups from hotels and convention-type spaces are completed within 72 hours.

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Discounts & Promotions

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• All active promotions, where available, are featured on our homepage.

• Any discount of 50% or greater — including Family & Friends and other promotional rates — requires a flexible delivery window. No exceptions.

Payment, Minimums & Refund Policy

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• $200 minimum order; $250 minimum for delivery.

• Orders under $215 require 75% payment in full at booking.

• All sales are final. We do not issue refunds — on deposits, on services rendered, for inclement weather, or for any other reason — except in the case of a natural disaster, or a missed delivery window that was our fault where you no longer want the delivery (see Missed or Incomplete Deliveries above). This exclusion does not extend to the COVID-19 pandemic for services booked after the pandemic began.

• We are not responsible for arrangements damaged after installation is complete and our team has left the premises.

• We are not liable for issues arising from insufficient preparation or setup time — i.e., less time than the minimum required for your specific job.

Content & Image Rights

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• Pop Deux Balloons LLC reserves the right to share content we create of the products and services we produce.

• Images of our services and products are the property of Pop Deux Balloons LLC.