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  Delivery windows are 4-hour windows even if a shorter window is selected above.

• Confirmation emails are automated and will reflect your input from the delivery form; Your delivery window will end 4 hours from the start time.

• We do not accept delivery for installations with less than 2 hours of prep time.

• Short delivery windows have a high risk of installation not being completed within the window. We assume no responsibility in these instances because we warn against this practice before booking. 

"Exact time" bookings are accepted on a case-by-case basis. 

Balloon Bouquet Deliveries are distinct from installation windows

*You'll receive a notice when your setup is 24-hours out.

*It is an automated message and if you do not receive the notification its likely your delivery has not been successfully scheduled; call us ASAP if this happens

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• **Flexible delivery windows are any day up to 3 days before your event  with a wider more flexible delivery window

  • You still choose your preferred delivery window and we'll try our best to stick as close to that as posssible (with the exception of Fridays and Saturdays). Please also be sure to consider the accessibilty of your space; If you do not have flexuble access to the space, this is not a good option for you. 

• You can have your balloons delivered days before your event! Yes, they will still be perfectly new on the day of the actual event.

Installation times vary based on the size of the installation and location of install (ceiling, porch, home, venue, brick wall, etc)

• In general, balloons are brought ready to install, and in typical perfect conditions, installation takes 30-45 mins per item.

• Booking installations and delivery is a self-service portal, it is the clients' responsibility to ensure they have sufficient setup and prep time for their events

• **Flexible delivery windows are any day up to 3 days before your event  with a wider more flexible delivery window

  • You let us know your preferred delivery window and we'll try our best to stick as close to that as posssible (with the exception of Fridays and Saturdays)

• We set up or install everything we deliver!

• You can have your balloons installed several days in advance! Yes, they will last! 

• From balloon arches to grass wall rentals! To ensure your celebration is properly prepared to party; we put it all together for you! Just book and relax!

• Balloon arrangements come ready to put in place with the exception of fragile add-ons, foil balloons, fringe, certain jumbo, or small balloons for detail and texture, logos, and text

  • in these cases items are added after the balloons have been installed 

Be sure to check the wind and weather conditions for your date.

• If you have a rental item that will be outside, be sure that the ground is level where you will have us setup the rental. 

• It is best practice to have the rental in a location that will aid in wind resistance.

  • e.g. putting a grass wall parallel to a wall or other structure​

• Our balloons are tough and can last in outdoor conditions and under direct sunlight. They are however, still balloons made of latex and will react to the sun. If in direct sunlight for prolonged periods its possible for some balloons to pop. It is not advise to used dark colored balloons, metallic, or double stuffed balloons in direct sunlight for prolonged periods of time​

• Outside installs are not eligible for delivery the day before the event. If you select the day before, and also select event is outside, your delivery will automatically revert to the day of your event.